Support & Legal

Get help, understand your rights, and review our policies — all in one place.

How can we help?

Our team is available 24/7 to assist you with any questions or issues.

Email Support

Reach out to our support team directly.

info@bitrowallet.com

Live Chat

Chat instantly with our support agents.

Start Live Chat

Knowledge Base

Browse our guides and tutorials.

Visit Help Center

Community

Join thousands of QFS users on Telegram.

t.me/qfsnetwork

Frequently Asked Questions

What is the Quantum Financial System (QFS)?
The Quantum Financial System (QFS) is a revolutionary financial infrastructure that combines quantum computing, artificial intelligence, and blockchain technology to enable secure, decentralized, and borderless transactions. It is not a token — it is a complete financial operating system designed to replace traditional banking with self‑custody and true financial freedom.
How do I create a QFS wallet?
You can create a QFS wallet by clicking the "Sign Up" or "Get Started" button on our homepage. You will be guided through the wallet creation process, during which you will receive a 12‑word secret phrase. This phrase is the master key to your wallet — store it securely offline and never share it with anyone.
How do I recover my wallet?
You can recover your wallet by entering your 12‑word secret phrase on the login page. This phrase is the only way to restore access to your wallet and assets. We do not store your phrase or have any way to recover it for you — it is entirely your responsibility to keep it safe.
Is Bitrowallet secure?
Yes. Bitrowallet uses quantum‑resistant encryption, multi‑signature wallets, and has undergone rigorous third‑party audits. All smart contracts are open‑source and verifiable. Your private keys never leave your device, and your assets remain fully self‑custodial at all times.
Can I use Bitrowallet outside my country?
Yes. Bitrowallet is fully borderless. You can send, receive, and manage your value across any jurisdiction without permission, sanctions, or capital controls. The system operates on a decentralized peer‑to‑peer network with no single point of control or failure.
How do I stake my assets on QFS?
Connect your QFS wallet to the staking dashboard, select the asset you want to stake, and choose your preferred pool. You will start earning rewards immediately. The QFS supports flexible and fixed‑term staking options with competitive APRs.
Who controls the Bitrowallet?
No one. The Bitrowallet is fully decentralized. Governance is conducted through a DAO (Decentralized Autonomous Organization) where QFS holders can propose, vote, and execute changes to the protocol. There are no central authorities, banks, or governments controlling the system.

Privacy Policy

Last updated: June 2026

Bitrowallet ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform, websites, and services.

1. Information We Collect

We collect minimal personal data to ensure the functionality and security of the QFS Network. This includes:

  • Wallet Addresses: Public blockchain addresses used to interact with our smart contracts. These are publicly visible on the blockchain.
  • Email Addresses: Only if you voluntarily subscribe to newsletters or create an account on our website.
  • Device & Usage Data: Basic analytics to improve user experience (e.g., browser type, IP address, pages visited).
  • Transaction History: On‑chain data that is publicly available on the blockchain explorer.

🔐 We never store your private keys, secret phrases, or passwords. All sensitive information remains on your device or in your wallet. You are the sole custodian of your assets.

2. How We Use Your Information

  • To provide and maintain the Bitrowallet services.
  • To improve and optimize our platform based on usage patterns.
  • To communicate with you (only if you have opted in).
  • To ensure compliance with legal and regulatory requirements.
  • To detect and prevent fraudulent or malicious activity.

3. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share data with:

  • Service Providers: Hosting, analytics, and email delivery partners that process data on our behalf.
  • Blockchain Networks: All on‑chain transactions are publicly visible on the respective blockchain explorers.
  • Legal Compliance: We may disclose information if required by law or to protect the rights of Bitrowallet and its users.

4. Data Security

We employ industry‑standard security measures, including encryption, access controls, and regular security audits. However, no system is 100% secure, and we cannot guarantee the absolute security of your data. We strongly recommend that you use hardware wallets and practice good security hygiene.

5. Your Rights

  • Access, correct, or delete your personal data (subject to legal limitations).
  • Opt out of marketing communications at any time.
  • Request a copy of the data we hold about you.
  • Withdraw consent for data processing (where applicable).

To exercise these rights, contact us at info@bitrowallet.com.

6. Cookies & Tracking

We use minimal cookies to improve your experience. You can adjust your browser settings to refuse cookies, but this may affect certain functionalities.

7. Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

Contact: For any privacy‑related questions, email us at info@bitrowallet.com

Terms of Service

Last updated: June 2026

Welcome to Bitrowallet. By using our platform, services, and applications, you agree to these Terms of Service ("Terms"). Please read them carefully before using any QFS Network product or service.

1. Acceptance of Terms

By accessing or using the Bitrowallet platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use our services.

2. Eligibility

  • You must be at least 18 years old or the legal age of majority in your jurisdiction.
  • You must not be a resident of a jurisdiction where cryptocurrency or DeFi services are prohibited.
  • You must not be listed on any sanctioned or restricted party lists.
  • You must have the legal capacity to enter into a binding agreement.

3. User Responsibilities

  • You are solely responsible for the security of your wallet and private keys.
  • You are responsible for all transactions and activities conducted through your wallet.
  • You agree to comply with all applicable laws and regulations.
  • You will not use the platform for any illegal, fraudulent, or malicious activities.
  • You will not attempt to compromise the security or integrity of the Bitrowallet.

⚠️ Important: Bitrowallet is a decentralized, non‑custodial platform. We do not hold or control your funds. You are solely responsible for your assets and transactions.

4. Risks & Disclaimers

  • Smart Contract Risk: While our contracts are audited, there is always inherent risk in DeFi protocols.
  • Market Volatility: Cryptocurrency prices are volatile and can fluctuate dramatically.
  • Regulatory Risk: Laws and regulations governing cryptocurrencies vary by jurisdiction and may change.
  • Technical Risk: Blockchain networks can experience congestion, delays, or interruptions.
  • Quantum Computing Risk: While the QFS uses quantum‑resistant encryption, the field of quantum computing is rapidly evolving.

By using Bitrowallet, you acknowledge and accept these risks. We do not provide financial advice — all decisions are yours.

5. Fees & Charges

  • Transaction fees are determined by the underlying blockchain network (gas fees).
  • Bitrowallet may charge a small protocol fee for certain operations (e.g., swaps, bridging).
  • All fees are clearly displayed before you confirm any transaction.

6. Intellectual Property

All content, logos, trademarks, and intellectual property displayed on Bitrowallet are the property of Bitrowallet or their respective owners. You may not reproduce, distribute, or create derivative works without explicit permission.

7. Termination

We reserve the right to suspend or terminate your access to Bitrowallet if we believe you have violated these Terms or engaged in harmful activity. You may stop using our services at any time.

8. Limitation of Liability

To the maximum extent permitted by law, Bitrowallet and its affiliates are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our services. You use the platform at your own risk.

9. Indemnification

You agree to indemnify and hold harmless Bitrowallet, its affiliates, and its team members from any claims, damages, losses, liabilities, costs, or expenses (including attorneys' fees) arising from your use of the platform or your violation of these Terms.

10. Dispute Resolution

Any disputes arising from these Terms or your use of Bitrowallet shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless otherwise agreed in writing.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Bitrowallet is registered, without regard to its conflict of law provisions.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the platform after changes constitutes your acceptance of the revised Terms.

13. Contact Information

For questions regarding these Terms, please contact us at info@bitrowallet.com.

Effective Date: June 2026  |  Version 2.0